At Sharadamba, we value our customers and aim to provide a smooth and transparent shopping experience. This Refund, Cancellation & Dispute Policy explains the circumstances under which an order may be cancelled, returned, refunded, or disputed.
1. ORDER CANCELLATION
Customers may request cancellation of an order before the order has been dispatched.
Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may be required to follow the applicable return/refund process.
Orders that have already been delivered cannot be cancelled and may only be eligible for return or refund where permitted under this policy.
2. ELIGIBILITY FOR REFUND
A refund may be considered in the following circumstances:
- The product received is damaged or defective.
- The wrong product has been delivered.
- The product is materially different from the product description.
- The order has been accepted and paid for but cannot be fulfilled by us.
- Payment has been successfully deducted but the order was not successfully created due to a technical/payment issue.
- Any other situation where a refund is required under applicable law.
Refund requests should be raised as soon as reasonably possible after receiving the product.
Orders that have already been delivered cannot be cancelled and may only be eligible for return or refund where permitted under this policy.